CANCEL ORDER

• Cancellations Within 24 Hours

Orders canceled within 24 hours of purchase are eligible for a full refund, no questions asked.

• Cancellations After 24 Hours

If you cancel your order after 24 hours, the item may have already been processed and shipped. We will intercept and recall the package.

If you have already received the package, please contact us to confirm the return address and return it at your own expense. Alternatively, you can refuse the package and inform us. 

Yesoul Limited Warranty ("Limited Warranty")

This Limited Warranty is a voluntary manufacturer’s warranty that offers you rights in addition to those provided under applicable consumer protection laws, which may vary by state.

If your Yesoul Fitness Product is found to be defective, you may choose to make a claim under this Limited Warranty or, where applicable, under your statutory consumer rights.

1. WHAT DOES THIS LIMITED WARRANTY COVER?

This Limited Warranty covers Yesoul Fitness Products purchased from Yesoul or its authorized resellers. “Yesoul Fitness Product” includes a new or refurbished Yesoul Bike, Yesoul Treadmill, Yesoul Rowing Machine, Yesoul Recumbent Bike, Yesoul Accessories, or Customer-Paid Replacement Parts.

2. WARRANTY PERIODS FOR YESOUL FITNESS PRODUCTS

a. The Limited Warranty period starts from the date of purchase of your Yesoul Fitness

Product (or the date of delivery, if this is later).

b. The applicable Warranty Period is 1 year from the original date of purchase. To be eligible for service under this Limited Warranty, all claims must be submitted within this Warranty Period.

c. Any component repaired or replaced under this Limited Warranty shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period required by law.

3. CONDITIONS OF THE LIMITED WARRANTY

a. This Limited Warranty applies to you if you are the original purchaser of a Yesoul Fitness Product, or, in the case of a gift, the original gift recipient with the original membership attached to the Yesoul Fitness Product, purchased directly from Yesoul or one of its authorized resellers.

b. This Limited Warranty applies only to non-commercial, residential, indoor use of the Yesoul Fitness Product. Any commercial, non-residential, or outdoor use will void this Limited Warranty, unless the product description expressly states it is designed for outdoor use, or in the case of a Yesoul Accessory, is marketed for outdoor use.

c. In the event of any claim under this Limited Warranty, you may submit your claim directly to Yesoul, even if the product was originally purchased from an authorized third party.

4. WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?

a. normal wear and tear or normal aging of the Yesoul Fitness Product;

b. cosmetic damage, including but not limited to corrosion, discoloration of paint or plastic, scratches or any other change in cosmetic appearance that does not affect the Yesoul Fitness Product’s performance;

c. any software elements, even if sold with or embedded in the Yesoul Fitness Product, or obtained at any time through internet connectivity. Yesoul does not warrant that the operation of the Yesoul Fitness Product will be uninterrupted and/or error-free;

d. any non-Yesoul branded products;

e. any Yesoul Fitness Product missing serial numbers or that are, or that Yesoul reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller;

f. any Yesoul Bike product relocated outside Yesoul’s designated delivery areas. Warranty coverage, including repair labor and related services, is only available within Yesoul’s delivery regions;

g. damage or failure of the Yesoul Fitness Product to the extent caused by:

i. accidental damage, abuse, neglect, misuse or improper maintenance or cleaning of the Yesoul Fitness Product (including but not limited to rust or corrosion);

ii. any use that is contrary to the instructions in Yesoul’s user manuals, technical specifications or Yesoul’s published guidance (including the self-assembly instructions);

iii. any improper or negligent assembly of the Yesoul Fitness Product that is contrary to the instructions in Yesoul’s user manuals, technical specifications or Yesoul’s published guidance (including the self-assembly instructions), other than in each case that it is caused by a Yesoul authorized service technician or at the direction of Yesoul;

iv. using the Yesoul Fitness Product in a manner or for a purpose for which it was not intended or beyond its design;

v. use with a component or product (including a third party component or parts) that is not originally intended for or compatible with the applicable Yesoul Fitness Product (provided that the mere use (without damage or equipment failure) of non-genuine or third party parts will not void the warranty);

vi. services (including but not limited to attempted or actual assembly, reassembly, maintenance, installation, modification, relocation or repair) performed by anyone other than a Yesoul authorized service technician, except with Yesoul’s prior approval and subject to the relevant third party complying fully with Yesoul’s instructions (provided that the mere use (without damage or equipment failure) of unauthorized service providers will not void the warranty);

vii. modifications that are unauthorized or not recommended by Yesoul; or

viii. external causes, including but not limited to water damage, exposure to sharp or foreign objects, exposure to excessive force, electrical wiring (including anomalies in the electrical current supplied to the Yesoul Fitness Product), extreme thermal or environmental conditions.

h. data loss, including any damages or costs related to data recovery, removal, and installation. Repair or replacement of your Yesoul Fitness Product under this Limited Warranty may result in the loss of user-generated information or data stored on the Yesoul Fitness Product;

i. Incidental or consequential damages, economic loss, loss of property or profits, or loss of enjoyment or use (to the extent permitted by applicable law, Yesoul is not responsible or liable for indirect, special, incidental or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential or punitive damages of any nature whatsoever in connection with the purchase, use, repair or maintenance of equipment or parts, and Yesoul will not provide monetary or other compensation for any such repairs or replacement parts costs, including but not limited to gym membership fees, work time lost, cost of substitute equipment, diagnostic visits, maintenance visits or transportation). Note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you;

j. any damage or injury incurred during, or as a result of, any move, repair, attempted repair, installation or assembly of equipment by anyone other than a Yesoul authorized service technician (all moves, repairs, installations or assemblies attempted by you or your agents are undertaken AT YOUR OWN RISK and Yesoul will have no liability for any injury to persons or property arising from such attempted moves, repairs, installations or assemblies given that any attempt to move, repair, install or assemble fitness equipment creates a risk of injury and property damage); and

k. use of the Yesoul Fitness Product for commercial purposes or for any use other than normal use in a single household.

5. WHAT WILL YESOUL DO?

a. If a defect covered by this Limited Warranty arises and you submit a claim to Yesoul within the applicable warranty period, Yesoul will, at its discretion and as its sole obligation, either:

i. provide replacement parts together with comprehensive instructions, which may include video tutorials or online support, to enable you to perform the required repairs or replacements independently;

ii. replace your Yesoul Fitness Product with a new or refurbished Yesoul Fitness Product that is at least functionally equivalent to the one being replaced;

iii. replace the affected Yesoul Product with a new or refurbished equivalent Yesoul Product;

iv. provide you with a refund or partial refund for the Yesoul Fitness Product, taking into account the time elapsed since delivery.

b. If your Yesoul Fitness Product is a special color or co-branded edition and it or any element thereof is no longer available, then Yesoul may choose to provide the replacement option with a comparable model (or component) that does not contain the special color or co-branded markings.

c. In the event that your Yesoul Fitness Product has been discontinued and is no longer serviceable within the 1-year warranty period, Yesoul may, at its sole discretion, offer a special discount on the purchase of a new Yesoul product as a goodwill gesture. This offer is only valid for purchases made directly through the official Yesoul website, and the availability and terms of such discount shall be determined solely by Yesoul based on the specific product and circumstances.

d. All returned parts for which you have received a replacement under this Limited Warranty will become the property of, and title to such parts will transfer to, Yesoul.

6. HOW DO YOU OBTAIN WARRANTY SERVICE?

a. To make a claim under this Limited Warranty, you must, upon discovering any nonconformity or defect, cease using the Yesoul Fitness Product and contact Yesoul Member Support.

Support email address:support@yesoulfitness.com

Or click our online chat

b. You must provide Yesoul Support with:

• the serial number or order number of your Yesoul Fitness Product (if applicable);
• proof of purchase or delivery indicating the date of purchase / delivery;
• a description of the nonconformity or defect;
• photographs of the nonconformity or defect where they may assist Yesoul Member Support in assessing the claim; and
• a video of the nonconformity or defect, if applicable, to further assist Yesoul Member Support in evaluating the issue.

c.If Yesoul Support determines that returning the Yesoul Fitness Product or a component is necessary, Yesoul will arrange for collection or provide a prepaid shipping label for the return. You must follow all instructions provided by Member Support and ensure that the defective product or components are properly packed to prevent damage during shipping. Yesoul will not be responsible for any damage incurred during shipment if the product is not adequately packed.

d. Yesoul will cover any collection or shipping costs associated with returning the product or components.

e. Claims must be made within the specified warranty period.

7. ADDITIONAL INFORMATION

a. Yesoul will maintain and use any personal information received during a warranty claim under this Limited Warranty in accordance with its Privacy Policy.

b. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

c. Any disputes arising between you and Yesoul concerning this Limited Warranty or the Product will be subject to the dispute resolution procedures outlined in the most current version of Yesoul’s Terms of Service.

d.*TO THE EXTENT PERMITTED BY LAW: (i) THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS; AND (ii) YESOUL DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT SUCH IMPLIED WARRANTIES CANNOT BE DISCLAIMED, YESOUL LIMITS THE DURATION OF SUCH IMPLIED WARRANTIES TO THE DURATION SET FORTH IN THIS LIMITED WARRANTY. IN SOME JURISDICTIONS, YESOUL MAY NOT LIMIT THE DURATION OF AN IMPLIED WARRANTY, AND AS A RESULT, THE LIMITATION IN THE IMMEDIATELY PRECEDING SENTENCE MAY NOT APPLY.

e. YESOUL’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL YESOUL UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

f. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

g. All references to specific regions are applicable only to the Yesoul Fitness Products sold in those respective regions.