Yesoul Warranties & Protection Plans
Last Updated: August 6, 2026
Limited Warranty Overview
This Limited Warranty is a voluntary manufacturer's warranty that provides rights in addition to those granted under applicable consumer protection laws, which may vary by state or jurisdiction.
This Limited Warranty applies only to products purchased and delivered within the United States.
If your Yesoul Fitness Product is found to be defective, you may choose to make a claim under this Limited Warranty or, where applicable, under your statutory consumer rights.
1. What Does This Limited Warranty Cover?
This Limited Warranty applies only to Yesoul Fitness Products purchased directly from Yesoul's official website (yesoulfitness.com). Products purchased through any other channel — including third-party marketplaces, resellers, or secondhand — are not eligible for coverage under this Limited Warranty.
Eligible product lines include:
- Bikes: G1M Plus, G1M Max, S3
- Rowing Machines: R1M Plus
- Recumbent Bikes: J1M Plus
- Treadmills: T3S Plus, T3S Pro, T3S, T5 Plus, T5 Max, T5 Ultra
- Accessories: Yesoul MG19 Massage Gun, Heart Rate Band, KD5 TV Stick, Yoga Mat, Seat Cushion Cover, Water Bottle
- Customer-Paid Replacement Parts
"Yesoul Fitness Product" includes new or refurbished units of the above. For full repair-service details on T5 Series products, see the YESOUL T5 Series Limited Warranty page.
2. Warranty Period
| Product | Component | Warranty Period |
|---|---|---|
| Bikes (G1M Plus, G1M Max, S3) | All original components | 1 year |
| Rowing Machines (R1M Plus) | All original components | 1 year |
| Recumbent Bikes (J1M Plus) | All original components | 1 year |
| Treadmills (T3S Plus, T3S Pro, T3S) | All original components | 1 year |
| Treadmills (T5 Plus, T5 Max, T5 Ultra) | Frame | 5 years |
| Treadmills (T5 Plus, T5 Max, T5 Ultra) | Motor | 3 years |
| Treadmills (T5 Plus, T5 Max, T5 Ultra) | Console, running belt, deck, display, and other electronic components/accessories | 1 year |
| Accessories — Electronic (MG19 Massage Gun, Heart Rate Band, KD5 TV Stick) | All original components | 1 year |
| Accessories — Non-electronic (Yoga Mat, Seat Cushion Cover, Water Bottle) | Manufacturing defects only | 90 days from delivery (normal wear excluded) |
| Customer-Paid Replacement Part | Part | 1 year |
- a. The Warranty Period for each component begins on the original date of purchase, as shown on the proof of purchase.
- b. All warranty claims must be submitted within the applicable Warranty Period for the affected component.
- c. Any component repaired or replaced under this Limited Warranty will be covered for the remainder of that component's original Warranty Period or thirty (30) days, whichever is longer, or any longer period required by applicable law.
3. Conditions of the Limited Warranty
- a. This Limited Warranty applies only to the original purchaser, or in the case of a gift, the original gift recipient, provided the product was purchased directly from Yesoul's official website (yesoulfitness.com). It is non-transferable.
- b. This Limited Warranty applies solely to non-commercial, residential, indoor use. Commercial, non-residential, display/demo, or outdoor use voids this Limited Warranty unless expressly stated otherwise in the product description.
- c. A valid proof of purchase (order number or invoice) showing the original date of purchase from yesoulfitness.com, along with the product's serial number, must be provided to receive warranty service.
4. What Is Not Covered
- a. Normal wear and tear or aging.
- b. Cosmetic damage that does not affect product performance.
- c. Software elements, connectivity services, or uninterrupted operation.
- d. Non-Yesoul branded products.
- e. Products missing serial numbers, or with a serial number that has been removed, defaced, or altered, or that are reasonably believed to be stolen, counterfeit, or purchased from unauthorized sellers.
- f. Products relocated outside Yesoul's designated service regions.
- g. Damage resulting from misuse, abuse, neglect, improper assembly, unauthorized modification, external causes, electrical irregularities, environmental conditions, or use beyond intended design.
- h. Data loss or costs related to data recovery.
- i. Incidental, consequential, economic, or punitive damages to the extent permitted by law.
- j. Damage or injury caused by installation, repair, relocation, or assembly performed by anyone other than a Yesoul authorized technician.
- k. Commercial use or any use outside a single household.
- l. T5 Series only: self-disassembly or repair by a non-designated service provider that results in failure of sensors or related connected components; use of replacement parts or components beyond their designated replacement limits.
5. What Yesoul Will Do
If a covered defect arises within the applicable Warranty Period and a valid claim is submitted, Yesoul may, at its discretion:
- Provide replacement parts with instructions or remote guidance for self-installation;
All replaced parts become the property of Yesoul.
6. How to Obtain Warranty Service
- a. Upon discovering a defect, discontinue use and submit a request through the Yesoul Support Ticket system: Submit a Ticket. You may also reach us at support@yesoulfitness.com.
- b. You must provide:
- Serial number (SN code) and order number;
- Proof of purchase showing the original date of purchase;
- Description of the defect;
- Supporting photos or video if requested.
- Serial number (SN code) and order number;
- c. If return is required, Yesoul will provide instructions and may arrange collection or issue a prepaid shipping label.
- d. Product quality defect, confirmed within the Warranty Period: Yesoul covers the full cost of the replacement part and shipping. The customer pays no fee.
- e. Damage not covered by this Limited Warranty (e.g., caused by misuse, improper handling, unauthorized repair, or other non-manufacturing factors): The customer is responsible for the cost of the replacement part and shipping.
- f. Yesoul will confirm which scenario applies and any associated costs with the customer before proceeding with service.
7. Additional Information
- a. Personal information will be handled in accordance with Yesoul's Privacy Policy.
- b. If any term of this Limited Warranty is found unenforceable, the remaining terms remain valid.
- c. Disputes are subject to Yesoul's Terms of Service.
- d. To the extent permitted by law, this Limited Warranty is exclusive and replaces all other warranties, whether express or implied. Where implied warranties cannot be disclaimed, their duration is limited to the Warranty Period stated above.
- e. Yesoul's liability shall not exceed the actual amount paid for the product and excludes consequential or incidental damages where permitted by law.
Looking for T5 Series treadmill warranty details? See the YESOUL T5 Series Limited Warranty page.