YESOUL T5 Series Warranty, Shipping & Return Policy
YESOUL T5 Series Warranty, Shipping & Return Policy
Last Updated: August 6, 2026
Applies to: YESOUL T5 Plus, T5 Max, and T5 Ultra Treadmills
Overview
This page provides important pre-sale and after-sales information for YESOUL T5 Series treadmills, including shipping options, warranty coverage, service procedures, the 30-day home trial, and return conditions.
This policy applies only to T5 Series products purchased and delivered within the United States.
1. Shipping Policy
Standard Delivery
Your product will be delivered to the first place out of the weather if possible. The product will not be delivered over any point that involves a stair. There is no assembly provided.
White Glove Delivery & Assembly
Optional service available for an additional $299.99.
- Room-of-choice delivery
- Professional assembly
- Packaging removal after installation
Shipping Tracking
You can check your order status by entering your order number and email address: Track Your Order
Damaged Delivery
If your treadmill arrives damaged, please contact YESOUL Support within 2 days with photos or videos.
2. 30-Day Home Trial
Who Is Eligible
- Return requests must be submitted within 30 days after delivery.
- The product must be returned in original packaging, including the original box and internal packaging materials.
- The product must remain in new condition with no damage, missing parts, or missing accessories.
- Only residential use is eligible.
- Promotional gifts must be returned together with the product for a full refund.
Refund Details
- Refunds are processed after inspection.
- Return shipping costs and applicable fees may be deducted.
- Shipping, delivery, and installation fees are non-refundable.
3. Limited Warranty Overview
This Limited Warranty is a voluntary manufacturer's warranty that provides rights in addition to those granted under applicable consumer protection laws, which may vary by state or jurisdiction.
If your T5 Series treadmill is found to be defective, you may make a claim under this Limited Warranty or, where applicable, under your statutory consumer rights.
What Does This Limited Warranty Cover?
This Limited Warranty applies only to YESOUL T5 Plus, T5 Max, and T5 Ultra treadmills purchased through authorized sales channels. Products purchased through third-party marketplaces, unauthorized resellers, or secondhand sellers are not covered.
Warranty Period
| Component | Warranty Period |
|---|---|
| Frame | 5 years |
| Motor | 3 years |
| Console, running belt, deck, display, and electronic components/accessories | 1 year |
- The Warranty Period begins on the original purchase date shown on proof of purchase.
- Warranty claims must be submitted within the applicable Warranty Period.
- Repaired or replaced components are covered for the remaining warranty period or thirty (30) days, whichever is longer.
Conditions of the Limited Warranty
- Applies only to the original purchaser or original gift recipient.
- Non-transferable.
- Residential indoor use only.
- YESOUL diagnosis and approval are required before repair.
- Proof of purchase and serial number are required.
What Voids This Warranty / What Is Not Covered
- Commercial use, display/demo use, or outdoor use.
- No valid proof of purchase.
- Unauthorized repair, modification, or disassembly.
- Damage caused by misuse, improper moving, transport, or maintenance.
- Damage caused by accident, natural disaster, or force majeure.
- Cosmetic damage that does not affect performance.
4. Warranty Service Process
Warranty claims follow a simple service process. Based on the diagnosis, YESOUL may resolve your issue through remote troubleshooting, replacement parts, authorized technician service, or product replacement.
Submit Request
Provide order number, serial number, proof of purchase, issue description, and photos or videos if requested.
Technical Diagnosis
A YESOUL technician reviews the issue and determines the appropriate service solution.
Repair or Replacement
YESOUL provides the approved service solution based on diagnosis.
Service Completion
The service request is closed after repair or replacement is completed.
Remote Troubleshooting
Guidance for issues that can be resolved without a technician visit.
Replacement Parts
Parts may be shipped with installation guidance when appropriate.
On-Site Repair
An authorized technician may be arranged when professional repair is required.
Product Replacement
Replacement may be provided if a covered issue cannot reasonably be repaired.
Warranty Service Costs
- Covered quality defect: YESOUL covers approved replacement parts and shipping costs.
- Non-covered damage: Customer is responsible for applicable parts, shipping, or service costs.
5. Return Policy
Cancel Order
Contact YESOUL Support through Help Center or Live Chat with your order number.
Before Delivery
If the order is already in transit, a USD $450 interception shipping fee may apply.
Refused Delivery
If delivery is refused after arrival, a USD $600 return shipping fee may apply.
After Delivery Within 30 Days
- Original packaging is required.
- Customer is responsible for return shipping.
Quality Issue Return
For verified defective, damaged, or incorrect products caused by YESOUL, return shipping costs will be covered and no restocking fee applies.
6. Frequently Asked Questions
When does the 30-day home trial begin?
The trial begins on the delivery date.
What delivery options are available?
YESOUL offers Standard Delivery and optional White Glove Delivery & Assembly.
Does White Glove Delivery include assembly?
Yes. It includes room-of-choice delivery, assembly and packaging removal.
What should I do if my treadmill arrives damaged?
Please contact YESOUL Support within 2 days with photos or videos.
How long is the T5 Series warranty?
The T5 Series warranty includes 5 years for the frame, 3 years for the motor, and 1 year for console, belt, deck, display, and electronic components.