Shipping policy
We offer FREE shipping within the United States for orders above $99. Please note that we do our best to provide shipping services to our customers across the United States. However, due to certain limitations, there are certain areas that we are unable to deliver to at this time.
Shipping Restrictions
For our customers in the United States, we are unable to deliver to the following areas:
- Alaska
- U.S. Virgin Islands
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
Please note that delivery is not available for P.O. BOX or APO/FPO addresses, as well as HI, GU & Military States AA, AE, and AP.
We apologize for any inconvenience this may cause. If you are located in one of these areas and would like to inquire about alternative delivery options, please contact our customer service team, and we will do our best to assist you.
Shipping Methods
United States: All orders will be shipped via FedEx/UPS from our warehouse located in the United States.
White Glove Delivery Service Option
*Please note: White Glove Service apply exclusively to the T5 Series.
For T5 Series ONLY, you may choose to add our White Glove Service for an additional fee of $299.99. This optional service includes:
- Room of choice delivery
- Professional assembly
- Packaging removal after installation
The White Glove Service is provided by a third party service provider. YESOUL is not responsible for any issues, damage, or injury resulting from handling or assembly performed by the third party service provider. For more details, please review our T5 Series Warranty, Shipping & Return Policy.
White Glove Service Cancellation Policy
If you change your mind and no longer need the White Glove Service, you may contact our customer support team to cancel it within 24 hours of purchasing the service. Please contact us as soon as possible if you wish to cancel, as cancellations cannot be accepted after the 24-hour window has passed.
Adding White Glove Service After Purchase
If you did not select White Glove Service during checkout and would like to add it after placing your order, please contact our customer support team.
Availability and pricing for post-purchase White Glove Service requests may vary depending on your delivery location, shipment status, and local installation resources.
The standard $299.99 service fee applies only when White Glove Service is purchased during checkout. Additional fees may apply for requests made after purchase based on actual service availability and requirements.
YESOUL will confirm service availability and applicable fees with you before arranging the service.
White Glove Service Scope & Limitations
White Glove Service includes:
- Delivery to your room of choice
- Professional assembly
- Packaging removal after installation
The service does not include:
- Modifications to your home
- Electrical work
- Moving existing furniture or equipment
- Services beyond standard delivery and assembly
Additional charges may apply for special circumstances, including but not limited to:
- Multi-floor carrying
- Stair access
- Restricted delivery conditions
- Difficult access locations
- Additional labor requirements
Any applicable fees will be communicated and confirmed before the service is provided.
Preparing for Your Installation
To ensure a smooth installation experience, please prepare the installation area before your scheduled appointment.
Customers are responsible for:
- Providing a safe and accessible pathway for delivery and installation
- Ensuring sufficient space for equipment assembly and placement
- Removing obstacles or items that may prevent access to the installation area
Failure to provide suitable access or installation conditions may result in delays or additional service requirements.
Installation Appointment Scheduling
After your order is shipped, the local delivery and installation provider will contact you to arrange an appointment time for your White Glove Service.
Please ensure that your contact information is accurate and remain available during the scheduling process to help avoid delays.
Shipping and Delivery Information
Processing Time: Please expect orders to ship within 24 hours on business days.
Shipping Time: Delivery is expected within 4 to 14 business days.
Total Time: Processing Time + Shipping Time = 5 to 17 business days.
Please note that shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to an invalid address or other unforeseen events.
When your order ships, you will receive an email with tracking information from our carrier. Occasionally, tracking information will show that your package has been delivered, but you haven’t received it. If you don’t receive the package within the next few business days, please:
- See if someone else accepted the delivery.
- Look around the delivery location.
For order tracking, please visit this link.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you again for considering shopping with us.
