Shipping policy
We offer FREE shipping within the United States for orders above $99. Please note that we do our best to provide shipping services to our customers across the United States. However, due to certain limitations, there are certain areas that we are unable to deliver to at this time.
Shipping Restrictions
For our customers in the United States, we are unable to deliver to the following areas:
- Alaska
- U.S. Virgin Islands
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
Please note that delivery is not available for P.O. BOX or APO/FPO addresses, as well as HI, GU & Military States AA, AE, and AP.
We apologize for any inconvenience this may cause. If you are located in one of these areas and would like to inquire about alternative delivery options, please contact our customer service team, and we will do our best to assist you.
Shipping Methods
United States: All orders will be shipped via FedEx/UPS from our warehouse located in the United States.
White Glove Delivery Service Option
For T5 Series orders, you may choose to add our White Glove Service for an additional fee of $299.99. This optional service includes:
- Room of choice delivery
- Professional assembly
- Packaging removal after installation
The White Glove Service is provided by a third party service provider. YESOUL is not responsible for any issues, damage, or injury resulting from handling or assembly performed by the third party service provider. For more details, please review our T5 Series Warranty, Shipping & Return Policy.
Shipping and Delivery Information
Processing Time: Please expect orders to ship within 24 hours on business days.
Shipping Time: Delivery is expected within 4 to 14 business days.
Total Time: Processing Time + Shipping Time = 5 to 17 business days.
Please note that shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected due to an invalid address or other unforeseen events.
When your order ships, you will receive an email with tracking information from our carrier. Occasionally, tracking information will show that your package has been delivered, but you haven’t received it. If you don’t receive the package within the next few business days, please:
- See if someone else accepted the delivery.
- Look around the delivery location.
For order tracking, please visit this link.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you again for considering shopping with us.
