At YESOUL FITNESS, we aim to make every return and cancellation request clear and simple.
This policy applies to orders shipped within the United States.
Cancel Order
1. How to Cancel an Order or Request a Return
To cancel an order or start a return, please contact YESOUL FITNESS Customer Support
through one of the following channels:
YESOUL FITNESS Help Center:
https://support.yesoulfitness.com/hc/en-001
Live Chat: Available on the YESOUL FITNESS official website
Please include your order number so we can assist you faster.
2. Within 24 Hours of Order Submission
If you contact us within 24 hours after placing your order, YESOUL FITNESS will provide
free return or cancellation support.
If the order has not been delivered, you may request a free return or cancellation.
If the package has already shipped, YESOUL FITNESS will cover the related shipping costs.
If the order has already been delivered within this 24 hour period, YESOUL FITNESS will
provide a prepaid return label, and the return shipping cost will be covered by YESOUL FITNESS.
3. After 24 Hours of Order Submission
If the order has not been delivered but the package is already in transit, the customer
is responsible for a USD $100 package interception fee.
If the order has already been delivered, the applicable Home Trial policy will apply.
Eligible T5 Series purchases include a 30 Day Home Trial, while other eligible YESOUL FITNESS
large fitness equipment includes a 14 Day Home Trial.
Return shipping fees, restocking fees, product condition requirements, and other applicable
terms are described in the Home Trial section below.
Important Notes
The 24 hour window is calculated from the time the order is submitted.
The applicable Home Trial period is calculated from the date the order is delivered.
Returns sent without prior approval from YESOUL FITNESS Customer Support may not be accepted.
YESOUL FITNESS Home Trial
We want you to feel confident choosing the right YESOUL FITNESS equipment for your home.
Eligible fitness equipment purchases include a Home Trial period beginning on the date your
order is delivered.
30 Day Home Trial for T5 Series
Eligible T5 Series purchases include a 30 Day Home Trial.
If you decide that your T5 Series product is not right for you, you may request a return
within 30 days of delivery.
Return eligibility, product condition requirements, applicable shipping costs, fees, and
other terms for T5 Series products are governed by the T5 Series policy.
For complete details, please review the
T5 Series Warranty, Shipping & Return Policy
.
14 Day Home Trial for Other Fitness Equipment
Other eligible YESOUL FITNESS large fitness equipment may be returned within
14 days of delivery.
For non defective returns:
- Return shipping costs are the customer's responsibility.
- We do not provide prepaid return labels.
- The customer is responsible for a USD $100 restocking fee.
If the product is defective, damaged due to a verified quality issue, or incorrect due to
our error, YESOUL FITNESS will cover the return shipping cost or provide a return label.
No restocking fee will apply.
Return requests submitted after the applicable Home Trial period are not eligible for a
refund unless the product has a verified quality related issue.
Due to the large size and weight of our fitness products, any additional shipping or delivery
fees paid at checkout, where applicable, are non refundable.
Receiving YESOUL FITNESS Products or Accessories
To protect your rights and help ensure the product’s condition, we recommend
recording a video while unboxing.
Returned items must:
-
Be in the original packaging box
-
Include the manual and charger
-
Remain new and unused
If the returned item is damaged, missing parts, or shows
signs of use, YESOUL FITNESS reserves the right to refuse a refund.
Return YESOUL FITNESS Accessories
The following items are not eligible for return or exchange once worn or used,
or if they are discounted or promotional items:
- Shoes
- Water bottle
- Seat cushion cover
- Yoga mat
- Heart rate monitor
- Massage Gun
- TV Stick
Other accessories must be requested for return within 14 days of purchase
and sent back in the original packaging.
YESOUL FITNESS is not responsible for packages lost in transit
without valid tracking proof.
Refunds will be issued only to the original payment method.
Return Address
Please contact our customer service via a support ticket to obtain the return address.
Support ticket:
https://support.yesoulfitness.com
Refund Method: Refund to the original payment method
Refund Time: 3 to 5 business days
To initiate a return, please contact:
support@yesoulfitness.com
Please do not send any items to this warehouse without authorization.
Unauthorized packages may be refused. In any case, please
contact our customer service team first for assistance.
