[CANCEL YOUR YESOUL ORDER]
Before the shipment, you can cancel orders within 24 hours after placing them without any obligation. You will be required to pay a $100 restocking fee for any canceling made after 24 hours.
After the shipment has been made, if you requests to cancel the order, an $100 logistics operation fee will be charged from you. The additional charges are incurred due to the logistics costs associated with oversized packages or remote areas.
[DELIVERY YESOUL PRODUCT OR ACCESSORY]
To protect your rights, ensure the product is in good condition. Please recording the unboxing progress. The returned items must be placed in their original boxes, with its manual and charger. The returned items must be kept in new condition, and failure to do so at Yesoul's discretion can result in additional restocking fees or refusal of the return request.
If your Yesoul Product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Yesoul reserves the right to refuse a refund or to charge additional restocking fees, at Yesoul’s sole discretion.
[RETURNING YOUR YESOUL PRODUCT]
If you are not satisfied with your purchase of any new Yesoul Product, you can request a return within 14 days after your delivery and you will be required to pay a $100 restocking fee. In the above case, we don't provide shipping label.
Refunds are not supported for goods received beyond 14 days, except for quality issues.
Yesoul's guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Bike Warranty and our Limited Tread Warranty.
Because of the size and weight of our fitness products, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Yesoul Product.
[RETURNING YOUR YESOUL ACCESSORIES]
The following merchandise may not be returned or exchanged if they have been worn, used, or purchased marked down/sale item:
Heart Rate Monitors
All other returns must be made within 14 days of purchase and must be shipped with the original packaging. Yesoul is not responsible for packages lost in transit without proof of tracking. Refunds for purchases will be credited back to the original payment method only.
To start a return, you can contact us at firstname.lastname@example.org.