YESOUL T5 Series Limited Warranty

Last Updated: August 6, 2026

Applies to: YESOUL T5 Plus, T5 Max, and T5 Ultra Treadmills

Limited Warranty Overview

This Limited Warranty is a voluntary manufacturer's warranty that provides rights in addition to those granted under applicable consumer protection laws, which may vary by state or jurisdiction. If your T5 Series treadmill is found to be defective, you may make a claim under this Limited Warranty or, where applicable, under your statutory consumer rights.

This Limited Warranty applies only to T5 Series products purchased and delivered within the United States.

For warranty terms on all other Yesoul products, see the general Yesoul Warranties & Protection Plans page.

1. What Does This Limited Warranty Cover?

This Limited Warranty applies only to YESOUL T5 Plus, T5 Max, and T5 Ultra treadmills purchased directly from Yesoul's official website (yesoulfitness.com). Products purchased through any other channel — including third-party marketplaces, resellers, or secondhand — are not eligible for coverage under this Limited Warranty.

2. Warranty Period

Component Warranty Period
Frame 5 years
Motor 3 years
Console, running belt, deck, display, and other electronic components/accessories 1 year
  • a. The Warranty Period for each component begins on the original date of purchase, as shown on the proof of purchase.
  • b. All warranty claims must be submitted within the applicable Warranty Period for the affected component.
  • c. Any component repaired or replaced under this Limited Warranty is covered for the remainder of that component's original Warranty Period or thirty (30) days, whichever is longer, or any longer period required by applicable law.

3. Conditions of the Limited Warranty

  • a. This Limited Warranty applies only to the original purchaser, or in the case of a gift, the original gift recipient, provided the product was purchased directly from Yesoul's official website (yesoulfitness.com). It is non-transferable.
  • b. This Limited Warranty applies solely to non-commercial, residential, indoor use. Commercial, non-residential, display/demo, or outdoor use voids this Limited Warranty.
  • c. Upon receiving your service request — along with photos, video, or a description of the issue — a Yesoul technician will diagnose the defect. Depending on the diagnosis, Yesoul will either provide a replacement part with remote guidance for self-installation, or arrange for a Yesoul-authorized technician to visit your location. Repairs performed without Yesoul's diagnosis and approval are not covered and may void this warranty.
  • d. A valid proof of purchase (order number or invoice) showing the original date of purchase from yesoulfitness.com, along with the product's serial number, must be provided to receive warranty service.

4. What Voids This Warranty / What Is Not Covered

  • a. The product is used for commercial display or purposes, or used outside its intended residential region/market.
  • b. No valid proof of purchase can be provided.
  • c. The product has been self-repaired, disassembled, modified, or altered by anyone other than a Yesoul-authorized technician or without Yesoul's guidance, or the serial number has been removed, defaced, or altered.
  • d. Replacement parts or components have been used beyond their designated replacement limits.
  • e. Self-disassembly or repair by a non-designated service provider results in failure of sensors or related connected components.
  • f. Damage is not due to a defect in the product itself — for example, damage caused by improper moving, transport, or handling by the customer.
  • g. Damage results from misuse, abuse, neglect, overload beyond rated capacity, normal wear and tear, or improper maintenance.
  • h. Damage results from fire, explosion, accident, lightning, earthquake, typhoon, flood, or other natural disaster or force majeure event.
  • i. Cosmetic damage that does not affect product performance.
  • j. Software elements, connectivity services, or uninterrupted operation.
  • k. Data loss or costs related to data recovery.
  • l. The product is relocated outside Yesoul's designated service regions.

5. What Yesoul Will Do

If a covered defect arises within the applicable Warranty Period and a valid claim is submitted, Yesoul may, at its discretion:

  • a. Diagnose the defect remotely and, where it can be resolved without a site visit, provide a replacement part with remote guidance for self-installation;
  • b. Where necessary, arrange for a Yesoul-authorized technician to visit and complete the repair on-site;

All replaced parts become the property of Yesoul.

6. Shipping & Handling Costs

  • a. Product quality defect, confirmed within the Warranty Period: Yesoul covers the full cost of the replacement part and shipping. The customer pays no fee.
  • b. Damage not covered by this Limited Warranty (e.g., caused by misuse, improper handling, unauthorized repair, or other non-manufacturing factors): The customer is responsible for the cost of the replacement part and shipping.
  • c. Yesoul will confirm which scenario applies and any associated costs with the customer before proceeding with service.

7. How to Obtain Warranty Service

  • a. Upon discovering a defect, discontinue use of the affected component or product and submit a request through the Yesoul Support Ticket system: Submit a Ticket. You may also reach us at support@yesoulfitness.com.
  • b. You must provide:
    • Serial number (SN code) and order number;
    • Proof of purchase from yesoulfitness.com showing the original date of purchase;
    • Description of the defect;
    • Supporting photos or video, if requested.
  • c. Please follow Yesoul's guidance for your specific repair — whether that means self-installing a provided replacement part or scheduling an on-site visit. Repairs performed without Yesoul's diagnosis and approval are not covered and may void this warranty.

8. Limitation of Liability

  • a. Yesoul does not provide any warranty or guarantee beyond what is expressly stated in this policy.
  • b. To the extent permitted by law, Yesoul is not liable for:
    • Direct or indirect damages resulting from use of the product;
    • Economic losses, including property, income, or profit loss;
    • Loss of use or experience, or incidental costs related to disassembly or reinstallation;
    • Any other indirect or consequential damages.
  • c. Yesoul's total liability under this warranty shall not exceed the amount actually paid for the affected product or component.

9. Additional Information

  • a. Personal information collected in connection with a warranty claim is handled in accordance with Yesoul's Privacy Policy.
  • b. If any term of this Limited Warranty is found unenforceable, the remaining terms remain valid.
  • c. Disputes are subject to Yesoul's Terms of Service.

For warranty terms on all other Yesoul products (Bikes, Rowing Machines, Recumbent Bikes, T3S Treadmills, and Accessories), see the general Yesoul Warranties & Protection Plans page.