Dear Customer,
Thank you so much for reaching out to Yesoul Fitness
Our team is out of the office from Jan 28 to Feb 1 for the holiday season. We’ll begin responding to emails on Feb 1.
Dear Valued Customer,
Thank you so much for reaching out to Yesoul Fitness.
We hope this message finds you well. Due to the holiday season, our customer support team is currently out of the office from Jan 28 to Feb 1. However, please rest assured that your email is important to us, and we will begin responding to all inquiries starting February 1st.
During this period, there will be delays in our email and WhatsApp responses. We completely understand how important your questions and concerns are, whether it’s about your order, product setup, or anything else. Please don’t worry—we’re here for you and committed to resolving everything as quickly as possible once we’re back.
In the meantime, here are a few tips that might help while you wait:
- Shipping Information:
We sincerely apologize for the delay caused by unexpected demand and stock shortages. Thank you for your patience. You will receive a notification while the package shipped out. After receiving your order, contact our customer service team to claim a complimentary 1-year membership. We hope this enhances your fitness journey, and we apologize again for the inconvenience.
|
Geo |
Product |
Expected Shipping Time |
|
US |
G1M Max |
1-Feb |
|
T1M Plus |
8-Feb |
|
|
R1M Plus |
14-Feb |
|
|
J1M Plus |
24-Jan |
|
|
S3 |
1-Feb and 10-March(Orders will be shipped out in the order they were placed.) |
|
|
CA |
G1M Plus |
Orders placed before January 10 will be shipped out before 28-Jan. Orders placed on or after January 10 will be shipped out by the end of February. |
- Product Guides & FAQs:
1. Product Installation Guide Video (Drop Down the Page Find More Guides): https://yesoulfitness.com/pages/support-faqs
G1M PlusT: User Manual (PDF)
G1MMaxT: User Manual (PDF)
R1MPlusT: User Manual (PDF)
J1MPlusT: User Manual (PDF)
T1MPlusT: User Manual (PDF)
2. How to Cast the Screen: https://www.youtube.com/watch?v=ONuCOcZfw5I
Please note that a membership subscription is not required for this function. However, if you'd like access to additional content and enjoy scenic riding experiences, a subscription will be necessary.
3. If the packaging is damaged and it has affected the product:
If the good is broken or missing, we recommend contacting Route directly for assistance and to file a claim. Route Web: https://claims.route.com/
If you did not purchase the Route service, please send photos of the damaged outer box, shipping label, and product to our customer service team. We will handle it as quickly as possible. Don’t worry—we’re here to assist you.
- Our Policy: