YESOUL Fitness | FAQS

Here is a guide that includes all that you need to know to get started on your new YESOUL Bike: User Manual (PDF)

Yesoul Magnetic Resistance Spin Cycle Bike With Belt Driven System Will Give You A Smooth Quiet Ride. The 100 Levels Magnetic Control Resistance, Riding More Silent. This Exercise Bicycle Will Not Disturb Your Neighbohood, Sleeping Family Members.

Yes, The Cycling Bike Frame Is Made Of Commercial Steel And Its Very Sturdy.Triangular Stable Structure Body, With “H”Shaped Base Design Make It More Stable When Riding Even A Large Body Weight. It Also Has Toe Supports To Keep Feet In Place.

We Think That The Height Range Of The Space Should Be At Least (22In+ Your Height). For Example Your Height 6Ft, The Minimum Of The Height Of The Basement Is: 6Ft+22In=6Ft 22 In. Hope You May Understand What I Say.

With The Help Of The Transport Wheels Even A Slim Lady Can Move The Heavy Duty Smart Excersize Bike Easily.

Our Sensor Is A Power Sensor ,Battery Model Is Button Battery Cr2477. If You Got More Question About Our Exercise Bike, Please Let Me Know.

The G1 Max has a 32" HD Screen that is capable of 360°free rotation
The G1 Pro has a 10.1" HD Touch Screen
The G1 doesn't have a screen, but it can connect to other devices via Bluetooth and view motion data

Our App Can Track Distance | Time | Calories | Resistance | Heart Rate | Cadence | Power | Average Power, Etc., To Help You Intuitively Experience Riding And Making Riding More Efficient. But Without Speed, You May Calculate The Average Speed, With The Distance Divide The During Time. And Our Bike Will Be Compatible With Many World Class App.(Zwift, Kinomap, Apple Fitness+,And More

Actually The Magnetic Resistance Of Yesoul G1 Smart Connected Bike Is Adjustable And Manully. Therefore Without The App You May Use It Still. And With The App, You Can Read The Levels Of The Resistance, There Are 100 Levels For This Home Bike. Otherwise Our Bike Will Compatible With The Word Class App, Like Zwift, Kinomap And More.

If your model is a Yesoul G1:

1. You need to make sure that your phone is connected to Bike, the GPS and Bluetooth functions of your phone must be turned on normally.
2. Check if the insulation strip under the Bike battery cover is still there
3. Check if the battery is charged.

If your model is a Yesoul G1Pro/G1Max
Please check whether the line is properly connected to the screen (there are two lines in total, one line is the power supply, and another one is the data line)

If you cannot resolve the problem, please contact our support team.

You can connect your phone or other smart devices such as iPads (via a projected screen) to your TV. The content on your phone's screen will be displayed on the TV and then you can use the app on your TV and watch it. Please find the way to cast your phone to TV on Google.

1.Firstly, check if your router and network are working, and secondly, you can use your phone to open the hotspot to see if you can connect to your phone's hotspot

2.If you still can't connect to the Internet, please press and hold the '+' and the power button at the back of the screen at the same time when it is turned on. Then click: wipe data/factory reset this option,After restarting, check if the wifi is normal

If you cannot resolve the problem, please contact our support team.

Generally, Those With Ant + Protocol Can Be Connected, But There Is No Guarantee That All Of Them Can Be Connected To Our App. Because Some Of The Heart Rate Devices Have Their Own Unique Signals. You Can Download Our App To Check If The Connection Is Successful. Hope That Would Help You Out. And Consider Buying Our Yesoul Heart Rate Arm Band.

All Orders Within The U.S. Will Be Shipped From Our Warehouses In The Us. Please Expect Orders To Ship In 2-7 Business Days, Delivery In 7-15 Business Days To Arrive, Which Is Based On Where You Are, West Or East Of The Us.

Please Contact Our Support Team With Details Via Support@Yesoulfitness.Com, They Will Assist You To Solve The Issue With The Express.

We Can Only Ship It To The United States (Except The Pr Area). If You Need One, Please Purchase It From A Local Distributor.

Go To Contact Us, We Will Get Back To You Within 24 Hours, If You Don’t Receive It, Please Check The Trash Email.

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