Yes, the cycling bike frame is made of commercial steel, and it is very sturdy. The triangular stable structure, combined with the “H”-shaped base design, makes it more stable when riding, even for larger body weights. It also features toe supports to keep your feet securely in place.

With the help of the transport wheels, even a slim lady can easily move the heavy-duty smart exercise bike.

Our app can track distance, time, calories, resistance, cadence, power, average power, etc., to help you intuitively experience riding and make your workouts more efficient. However, it does not track speed. You can calculate the average speed by dividing the distance by the duration. Our bike is also compatible with many world-class apps.

Yes, we provide a screen-casting cable, allowing you to mirror the app content to the screen. You can also use third-party tools, such as Chromecast or Fire Stick. You can also connect via Bluetooth to apps like Zwift and Kinomap.

All orders will be shipped from our local warehouses. Please expect orders to ship within 2-7 business days and to be delivered within 7-15 business days, depending on your location.

Please contact our support team with details at support@yesoulfitness.com. They will assist you in resolving the issue with the delivery.

We currently ship to the United States (excluding Puerto Rico), Canada, the United Kingdom, and Australia.

Visit our CONTACT US page, and we’ll get back to you within 24 hours. If you don’t hear from us, please check your spam folder.

You can also reach out to our support team via email at support@yesoulfitness.com. Alternatively, contact us on WhatsApp by scanning the QR code located at the bottom of the page.

Please check if the light on the power adapter is twinkle，

1.If the light on the power adapter is twinkle，you need to follow the attachment to operate.
2.If the light on the power adapter is normal, please provide some videos or pictures and we will help you solve the problem Do not

worry, we promise we will solve your problem ASAP.

Attachemnt:

Video1

Video2

Each product is delivered as an all-in-one package.

We need your help with the following:

1. Check whether the two cables of the loudspeaker are damaged or loose.
2. Connect the speaker with a 5V=1A charging head to check whether it can be started.
3. Connect the phone charging cable to the USB port on the screen to check whether the phone can be powered.

Please let us know the result after confirming the above steps so that we can confirm whether the speaker or the screen is damaged.
If possible, please record the corresponding video for us to judge

Please confirm: When you turn the knob to the left and right, does the resistance on your feet feel change？Will the distance between the brake pads and flywheel change？

If not change, you need change the parts: the resistance bar.

If change，the resistance needs to be rewritten, please calibrate according to the video
1: Connect the bike and enter the course ，like Just Ride
2: Open the cover with control board
3: Adjust the resistance to MAX( from flywheel around 3-5 mm).
4: Please press the button A and B at the same time, until the electronic control two light up.
5: Long-press the button B and green of lights will be off
6: Adjust the resistance to MIN
7: Long-press the button A and red of lights will be flashing
It is best to complete the entire operation in one minute

First, the pedals are left and right.
Second, the left pedals need to be aligned, they should be rotated counterclockwise.
End, the right foot pedal needs to be aligned, rotate it clockwise.
Both sides need to rotate towards the front of the bike.

Please note: The left pedal nut needs to be removed counterclockwise, and the right pedal nut needs to be removed clockwise.

If you are still unable to install successfully, could you please provide photos and videos of the malfunction so that we can better serve you.

Please ensure that the pictures are clear and focused, showing the threads on the crankset holes where the pedals are supposed to be attached. You can attach the pictures to your response email or provide a link to where the pictures are uploaded.

Once we receive the pictures, our technical team will review them and provide you with further instructions or recommendations to resolve the issue. We appreciate your cooperation and prompt response in this matter.

If you have any additional questions or concerns, please feel free to let us know. We are here to assist you.

If the product you receive is damaged, please confirm whether the outer packaging is damaged and contact us as soon as possible to provide the following information:

1.Photo of damaged packaging

2.Photo of label outer packaging

3.Photo of damaged accessories

We will initiate an investigation to handle it.

For optimal video playback, follow these steps in order:

1. Plug in the cable: Connect the cable from your device to the screen or TV.
2. Open the app: Launch the video playback app on your device.
3. Start video play: Begin playing the video in the app.

This sequence ensures that the video is displayed in full screen on the connected screen or TV.

You can purchase third-party devices like Chromecast, Fire Stick, Roku, etc., to cast to your screen.

Android can use the DP function.

Please follow the steps below to operate
1. Connect the screen projector and start projecting the screen
2. Press the 'confirm' button to enter the system menu
3. Swipe down to select settings for remote sensing, and swipe right to enter settings options for remote sensing
4. Scroll down to select 'KM OR MI' for remote sensing, and turn right to enter the 'KM OR MI' setting for remote sensing Interface
5. Select the unit that needs to be switched and press the 'confirm' button to confirm the option
6. Continuously swipe left three times to exit the remote sensing system menu

Yes, we provide a casting cable to help you easily connect your device to the bike for screen casting functionality.

Please check the product page to ensure you have selected the correct region. If the region is correct and the product is in stock, try placing the order again or contact your issuing bank for further assistance.

Yes, for Android devices to cast content wirelessly, the device must support DP (DisplayPort) functionality.

YESOUL provides home delivery, but we do not offer on-site installation. Our products are designed with user-friendliness in mind, and assembly is quick and simple, so you don’t need to worry.

YESOUL bikes come with standard pedals that are compatible with most workout shoes. If desired, you can replace them with specialized cycling pedals (e.g., SPD pedals).

The YESOUL G1M PLUS and YESOUL G1M MAX have key differences in their audio features:

G1M PLUS:

Speakers: The G1M PLUS is equipped with 2 speakers, offering a total power output of 6W.
Audio Experience: The sound quality is clear and sufficient for an engaging workout, providing great audio for your exercise sessions.

G1M MAX:

Speakers: The G1M MAX features 4 speakers (two at the front and two at the back), with a total power output of 30W.
Audio Experience: With its enhanced speaker system, the G1M MAX provides a more immersive, stereo surround sound experience, delivering richer audio quality that adds depth to your workouts.

Both models offer excellent audio quality, with the G1M MAX providing a more advanced sound system for those who want a more immersive, high-quality audio experience, while the G1M PLUS remains a great option with clear and effective sound for your fitness sessions.

No, you do not need a membership to use the screen casting function. You can cast content from supported devices to the screen.